• Other applicable terms
• Policy changes
• Links to other websites
• Competency to contract
• Collection of information
Towards the provision of the Services and in case where a User visits or uses the Website, FloBiz shall collect the following information from a User (“User Information”):
• Information given by the User: The User may be required to give us information (including sensitive personal information) about the User when creating or using an account on the Website, or when corresponding with FloBiz by phone, e-mail or otherwise. The information you give us may include without limitation your name, photograph, postal address, e-mail address and phone number, details of any identification or address proof, details of any officially valid document, financial information, location details or other information required by FloBiz to provide the Services and protect against any illegal activities. We may also require additional information about a User in compliance of or as required under Applicable Laws;
• Information collected about a User: With regard to a User’s use of the Website, FloBiz may automatically collect and analyse technical information such as the IP address, login information, browser details, time zone setting, operating system and other similar information; or information about a User’s visit such as URL information, material or information viewed or searched by the User; page response times, download errors, length of visits to certain pages, page interaction information, methods used to browse away from the page, metadata such as location, date etc., and details of email address or phone number used to contact customer service; and
• Information we receive from other sources: FloBiz may receive information about a User through its other products and services used by the User or from third parties such as advertising networks, analytics providers, search information providers. FloBiz may also collect non-personally identifiable information of Users.
• Usage of User Information User Information is used by FloBiz and its partners and service providers towards various business purposes which, amongst others, includes:
• to facilitate the User’s requests and the Services; • to undertake research and analytics for offering or improving Services, Website, their security and service quality; • to share with a User, updates on changes to FloBiz’s services and their terms and conditions and provide details of similar products and services; • to aid strategic development, data collection and business analytics for FloBiz or its partners; • to take up or investigate any complaints/claims/disputes; • to respond to your queries or feedback submitted by the User; • for conducting audits and for record keeping purposes; • for complying with Applicable Laws including the directions of any Governmental Authorities; • for selective offers and promotions; and • for providing a personalized experience and to enhance a User’s experience in relation to the application or the website.
• Storage of User Information
• Dissemination of User Information
The User acknowledges that the User Information and other data may be exported outside of India, processed and stored in a foreign country or countries where it may be accessed by entities. User Information may also be transferred in accordance with Applicable Laws to Governmental Authorities, to affiliates of FloBiz and any potential buyers of the shares or assets of FloBiz. FloBiz may also distribute User Information (not being in the nature of sensitive personal information) with other third parties, analytics providers and other third parties for provision of services to FloBiz and/or the Users by such third parties.
• Information security
FloBiz takes various steps and measures to protect the User Information provided by a User from misuse, loss, unauthorised access, modification or disclosure. FloBiz uses industry-standard secure server layers encryption and access control on its systems. Do note that while FloBiz makes best possible efforts to securely store the User Information and data provided by a User, FloBiz does not guarantee that there will be no unintended disclosures of the User Information and data provided by a User on account of a data breach, unauthorized access, security failure etc. FloBiz cannot guarantee, give no warranties, and shall not be liable for breach of the security of User Information due to malicious attacks, errors, commission or omissions not wilfully initiated by FloBiz and any transmission is at the risk of the User.
• Retention of User Information
FloBiz may, at its discretion, retain any User Information for as long as a User is active on the Website, as required under agreements with FloBiz or as required under Applicable Laws. FloBiz shall not be responsible for any destruction of any User Information after the closure or termination of a User’s account with FloBiz.
A “cookie” is a packet of information stored on a browser by a server so it can be later read back. To improve the responsiveness of the site for the Users, FloBiz may use “cookies”, or similar electronic tools to collect information. Note that information and data provided by a User may be collected in a “cookie” if the User has previously provided such information and data.
• Local storage policy
To facilitate the provision of Services by FloBiz to the User, FloBiz may store information locally on the device of the User. The User consents to the local storage of information on the device of the User for the facilitation of the Services by FloBiz.
• Contact details
In case a User has any queries or any discrepancies / grievances with respect to the User Information provided by a User, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, please contact FloBiz’ nodal officer by writing at:
Name: Aditya Naik
Phone number: +91-7400 41 7400
Address: Metaloop Innovation Labs Private Limited
138, Robinson Road, Oxley Tower,